Refund Policy: My B2B Marketing Strategy Roadmap Application

Effective Date: September 30, 2026

Last Updated: September 30, 2026

FourJ Media LLC, doing business as Ignite B2B Growth (“Ignite B2B Growth,” “we,” “us,” or “our”), provides this Refund Policy for purchases of the My B2B Marketing Strategy Roadmap application (the “Application”). This Refund Policy is part of and subject to our Application Terms and Conditions, available at https://igniteb2bgrowth.com/app-terms-conditions.

1. All Sales Are Final

All purchases of the Application are final and non-refundable. Because the Application is a digital product and you receive immediate access upon completing your purchase, we are unable to offer refunds for change of mind, dissatisfaction, or non-use.

2. Why We Maintain This Policy

The Application allows you to generate personalized marketing strategy recommendations based on the business information you provide. Once you access the Application and generate recommendations, those results are yours to keep and use. A general refund policy would allow a buyer to use the Application, generate recommendations, obtain a refund, and retain the full benefit of the product at no cost.

3. Billing Errors

If you were charged more than once for the same purchase, or charged an incorrect amount due to a processing error, contact us at
[email protected] within 30 days of the charge. We will investigate and refund any confirmed duplicate or erroneous charge. Please include in your email: (i) your full name; (ii) the email address used for the purchase; (iii) the date and amount of each charge; and (iv) a brief description of the error.

4. Access Issues

If you are unable to access the Application after completing your purchase, contact us at [email protected] and we will work with you to resolve the issue. Access problems may arise from incorrect login email entry, email delivery delays for verification codes, or temporary platform issues.

If we are unable to restore your access after reasonable efforts and the issue is within our control, we will evaluate a refund on a case-by-case basis at our sole discretion.

5. Extended Unavailability

The Application is hosted on the Lovable platform, a third-party service outside our control. If the Application becomes materially inaccessible or non-functional for an extended period and we are unable to restore service, you may contact us at [email protected] to request a refund. We will evaluate such requests on a case-by-case basis at our sole discretion, considering the duration and cause of the outage and whether access can reasonably be restored.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card provider instead of contacting us directly, we reserve the right to suspend your access to the Application pending resolution. We encourage you to contact us first so we can address your concern promptly.

7. How to Contact Us

For any billing question, access issue, or refund request, contact us at:

FourJ Media LLC, d/b/a Ignite B2B Growth

Email: [email protected]

We aim to respond to all inquiries within 3 business days.